FAQ

Welcome to Our FAQ Page

At Saint Ives Boutique, I understand that you might have a few questions, and I’m here to help. Below you’ll find answers to some of the most common questions I receive. If you don’t find what you’re looking for, feel free to reach out to me directly!

How long will it take to receive my order?

Each unique piece of clothing is carefully selected and packaged with care. Due to high demand and some items selling out quickly, your order will be shipped directly from our international warehouse.

  • Processing time: 1-3 days
  • Delivery time: 5-10 business days within the UK

We strive to get your items to you as quickly as possible while ensuring quality.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the UK. It’s our way of saying thank you for choosing Saint Ives Boutique and supporting our small business.

Can I track my order?

Absolutely! As soon as your clothing is on its way, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the journey.

What is your return policy?

Your satisfaction is my top priority. If for any reason you’re not completely happy with your purchase, you can return your item within 30 days of receiving it.

  • Items must be unused and in their original packaging.
  • Please visit our Refund Policy page for more details or contact me at info@saintives-boutique.uk to start the return process.

Do you ship internationally?

Currently, we only ship within the UK to focus on delivering the best service to our local customers.

How should I care for my clothing?

Each piece is crafted from quality materials and deserves special care:

  • Washing: Follow the care label instructions specific to each item.
  • Storage: Store your clothing in a cool, dry place to maintain its shape and quality.
  • Delicate fabrics: For knits or delicate materials, handwashing or using a laundry bag is recommended.

If you have any specific care questions, feel free to reach out!

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, Amex, and Discover. You can also securely pay using Apple Pay.

Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact me as soon as possible at info@saintives-boutique.uk

  • Cancellations: Available within 1 hour of placing your order.
  • After processing begins, cancellations or changes may no longer be possible due to our quick shipping process.

How do I contact you?

I’m always here to help with any questions or concerns. You can reach me by email at info@saintives-boutique.uk

Still Have Questions?

If you didn’t find the answer you were looking for, please don’t hesitate to reach out. I’m here to make your experience with Saint Ives Boutique as smooth and enjoyable as possible!